Assistance Channels

  • 1 hour ticket response time
  • A 1–hour Inquiry Solution Warranty

  • Each ticket that you submit to the technical help crew will be replied to within up to one hour. The popular queries shall be responded to as quickly as possible. Nevertheless, if the support question you have sent needs aid from a capable administrator, we are going to forward the ticket to him and will notify you about the hold–off.

  • Top quality support service
  • Expert Client Assistance Service

  • Our client help team will be online for you day–and–night to to reply to all assistance inquiry tickets that you submit. We offer technical assistance for all programs that are pre–configured on your machine. These include our custom designed Website Control Panel, the selected OS and also the server management panel (depending on the VPS type).

  • Intuitive help center
  • An Educational Help Section

  • Each section of the Website Control Panel that is available free with your VPS offers an inbuilt article base. You will find a number of illustrative how–to content articles and a collection of step–by–step video classes that demonstrate all the basic web site management jobs. You can find them by simply clicking the Help or Video control keys in the right corner of each Control Panel section.