Technical Support Channels
A One–Hour Ticket Response Time Guarantee
We provide a 1–hour response guarantee for every trouble ticket or email that you submit to our support staff. We will rapidly respond to all general inquiries and forward right away the issue to our sysadmins in case further assistance is needed. If you order the Optional Managed Services package, we will perform any of the included services at a time that has been discussed with you in advance.
A Premium–Quality Help Desk Service
If you need any assistance using the Website Control Panel or with any of the apps that we’ve installed on the dedicated web hosting server on your behalf, do not hesitate to touch base with the help desk support team anytime via the ticketing system. Moreover, should you need assistance managing your dedicated web hosting server, you can order the Optional Managed Services package, that includes Operating System updates on a weekly basis, problem troubleshooting and software installation procedures, server monitoring and restarting procedures, data backup disk storage space, etc.
An Intuitive Help Area
Our Website Control Panel was pre–installed for every Linux dedicated servers hosting package. Among its characteristics is a very convenient integrated knowledge base that will guide you step by step on all the tasks that you can perform. Most how–to articles also video versions that show all the actions that you can carry out in a highly illustrative way. You can find the how–to articles and the video tutorials in the top right corner of each Website Control Panel section.