You'll find a lot of shared web hosting suppliers available, but most of them are resellers who have limited resources, particularly in terms of support. One way to distinguish them is the option to reach the company over the phone. The type of support that you will get through this way of communication may vary depending on the provider - a few of them offer experienced telephone support, many others offer basic and customer support only since some issues are more time-consuming and it would be much easier to be resolved via a ticket, particularly if the situation needs to be escalated. Nonetheless, it's good to know that you could always contact your hosting provider because there are lots of small-scale problems that can be taken care of effortlessly and timely with a call, not mentioning that you're able to get additional information about the services even before you become a client.
Phone Support in Shared Web Hosting
We believe that the option to talk with a live agent is very important, so we have three support lines globally (UK, USA and Australia) and you'll be able to get in touch with us over the phone for 14 hours every day. In case you consider acquiring one of our shared web hosting packages, for example, you're able to call us and find out more about our solutions before you order to ensure that we do meet all of the system requirements for your sites. After the purchase, you'll be able to contact us about any kind of sales and billing problems you may experience, or receive any general or basic technical info you need. We've tried to find the perfect balance between phone and ticket support, so for entirely technical issues you will have to use our ticketing system, which will help you monitor the communication together with any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Hosting
If you want additional information for the semi-dedicated packages that we offer, you have the option to call one of the three support lines that we have across the globe - in the United States of America, Great Britain and Australia. By doing this, you'll be able to check ahead of time if our solutions will be appropriate for your web sites. In case you are already our customer and you have a semi-dedicated account, you're able to get in touch with us on the phone for 14 hours daily about any type of billing or general issues. For strictly tech troubles you will have to use our ticketing system and contact our technical support since someproblems simply need extra time to be resolved, but we can help you on the phone with numerous minor technical issues as well, saving you efforts and time.