Should you ever encounter a problem with your site and be incapable of handling it yourself, ask the respective hosting provider’s tech support staff to help you get the website back online. A fast resolution would be the most favorable scenario, but a lot of hosting companies reply within 24 hours or even more, particularly if you’re working with a hosting reseller. Even if the problem can be sorted out without much difficulty, your website may not function properly or may not be available at all for an extended span of time, so you may lose prospective customers as it is rather unlikely that anyone will willingly revisit a site that is inoperative. With that being said, you need to make certain not only that you can reach your hosting provider, but also that they can respond and help you in a well-timed manner. If a software application update does not proceed as planned or if you erase something by mistake, for instance, the site should be restored quickly so as to avoid long downtime.
One-Hour Response Guarantee in Shared Web Hosting
With a shared web hosting from our company, you can just forget about waiting around for hours and hours, or even a whole day, to obtain an answer to an email or a trouble ticket. Irrespective of when you touch base with us, we will lend you a hand within no more than one hour with any technical and pre-sales questions you might have. The fact is, our actual response time almost never exceeds 20 to 30 minutes. Since we’re at your service 24-7-365, you’ll always receive support in a timely manner and we are aware of just how crucial this is in the digital world. As soon as you contact us, we’ll answer your inquiries. In case you stumble upon any technical difficulty, we’ll resolve it on your behalf, or we will provide you with all the needed information in case there’s something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server package from us, you can take advantage of our extremely fast support services. You’ll receive an answer to any ticket opened via the web hosting Control Panel or email sent to our customer and technical support team in no more than an hour. The response time is guaranteed and it is valid irrespective of the matter – technical or billing. It often takes much less time to examine and fix a problem. We will give you more information in case the solution entails something that needs to be done on your end. If you contact us during holidays or weekends, the response time will be exactly the same and due to the fact that our support team is working day and night, you’ll receive quick assistance for virtually any billing, general or technical issue regardless of the hour at which you contact us.