A live chat is a real-time method of communication between a web hosting provider's support crew and its clients. It is an efficient method to receive some info about the hosting services or have some problem resolved since you're talking with a live agent. The advantages of using a live chat service rather than calling or opening a trouble ticket are the reduced chance of mistakes when you exchange information like usernames or domain names, the faster response time since the communication is live and the fact that you do not have to stay on the chat all the time - you can do something else entirely while the agent examines the issue involved. Also, you'll be able to become a part of a live chat room from any computer which is connected to the world wide web, avoiding the telephone charges that you'll have to pay in case you are calling to another country.
Live Chat Support in Shared Web Hosting
We provide a live chat support service for all shared web hosting packages that we offer and we are able to assist you with almost everything in real time. If you do not have an account with our company yet, we'll be able to provide you with more information about the plans in order to help you to pick the most appropriate package. If you are an active customer, we are able to help you with any general or billing matter and also with numerous common tech issues, for example an e-mail address installation in a desktop email client. If you are unable to phone us for some reason or you're in some country where we do not have a local telephone number, the live chat is the best way to get in touch with us. Certainly, some troubles need more time to examine and test, so you'll need to open a support ticket to our technicians, but nonetheless, we will save your time and assist you with numerous troubles on the chat.
Live Chat Support in Semi-dedicated Hosting
We provide live chat support as standard with our services, so that if you have any kind of questions about our semi-dedicated packages, you will be able to talk with our customer care team at any time no matter if you have already obtained your account or not. Generally, the chat service is intended for pre-sales, billing and common questions and problems, but we're able to help you with quite a lot of technical questions as well. We will help you choose the ideal plan for your web sites if you do not have an account yet, we can respond to all of the billing questions or issues you have or we can assist you with installing your new email address on your PC or smartphone - all of this will be done in a timely manner as our live chat service is accessible all day, each and every day. Whenever you need support, you'll be able to speak to a representative and save a lot of time.