In case you have bought a hosting package and you have certain inquiries relating to a concrete feature/function, or in case you’ve encountered a certain predicament and you need assistance, you should be able to get in touch with the respective client care team. All hosting companies use a ticketing system regardless of whether they provide other methods of contacting them along with it or not, as the best way to resolve an issue most often is to use a ticket. This kind of communication makes the responses sent by both sides simple to track and allows the client support staff representatives to escalate the case in case, for example, a server administrator must intervene. Typically, the ticketing system is not directly connected to the hosting space and is part of the billing account, which implies that you must have at least 2 different accounts to contact the customer service team and to actually manage the hosting space. Non-stop logging in and out of different accounts could often be a burden, not to mention the fact that it requires a very long period of time for most web hosting providers to respond to the ticket requests themselves.
Integrated Ticketing System in Shared Web Hosting
Our shared web hosting packages feature an integrated trouble ticket system, which is an indivisible part of our custom-built Hepsia hosting Control Panel. In contrast to other analogous tools, Hepsia permits you to manage everything associated with the hosting service itself in one and the same place – invoices, files, emails, trouble tickets, etc., avoiding the need to use different admin interfaces. If you’ve got any technical or pre-sales questions or any problems, you can open a ticket with a few clicks without ever leaving your Control Panel. During the process, you may select a category and our system will offer you a number of educational articles, which will give you more info and which may help you fix any particular issue even before you submit a ticket. We guarantee a support ticket response time of no more than sixty minutes, even in case it is a weekend or a national holiday.
Integrated Ticketing System in Semi-dedicated Hosting
We deem it far more efficient to manage everything from one place, which is why we have implemented a ticketing system into the in-house developed Hepsia hosting Control Panel, which is available with every semi-dedicated server package. This will allow you to manage the correspondence with our support staff together with your hard drive space, which means that you will not need to remember additional log-in credentials for a different system. You will be able to open a new ticket or to check the status of an old one with less than a few clicks of the mouse whilst you are browsing the content within your account. You can also go through older tickets using a clever search box or have a look at applicable knowledgebase articles, which include solutions to common problems. The integrated trouble ticket system is closely monitored 24-7 with the maximum response time being only 1 hour, so there will always be someone to assist you.