The availability of the customer and technical support that a shared web hosting company offers will tell you a lot for the services which they supply too. When you are allowed to use only e-mails or tickets, you have almost certainly come across a reseller and not the website hosting provider. When this is the case, you may have to wait for a few days to get an issue resolved since the reseller may not be checking their communication regularly or they may need to get in touch with the actual hosting company for extra help. When the provider offers you different means of communication with short response time that are available anytime, they are almost certainly the top provider, not only a reseller. Therefore you will enjoy prompt assistance and top quality support since they'll have direct access to the servers where your account will be created. Regardless of the trouble - technical or sales, it's always much better to communicate with your web hosting company right away through your preferred way of communication.
24/7 Customer Support in Shared Web Hosting
We acknowledge the importance of getting assistance in a timely manner, so our shared web hosting
services come with 24/7 tech support as well as various means of communication. In case you do not have an account yet, you can give us a call or come on our live chat and talk to a live agent, to inquire about our services or check if our servers meet the system requirements for your sites. In this way, you'll never end up getting a service that you can't use effectively. In case you already have your website hosting account with us, you can also open a support ticket in your Hepsia hosting Control Panel in the event that the issue is entirely technical or it needs more analysis. Unlike the vast majority of suppliers on the market, we respond to all of the tickets within the hour, so you will not have to wait for an entire day. Our support services are available round-the-clock, even during official holidays.
24/7 Customer Support in Semi-dedicated Hosting
Whatever the semi-dedicated server
that you pick, you are able to take advantage of our 24/7 technical support services even on official holidays. All your sites will be available all the time and so will we. With many different contact options, you can select the best approach to contact us and find out about our services if you do not have an account yet, or request assistance in case you are already one of our customers. You'll be able to call us, start a chat with a live consultant, send an email message or open a ticket from the Help section of the Hepsia hosting Control Panel. The previous two options come with 1-hour response time guarantee, though it hardly ever takes over 20 minutes to receive assistance regardless of the nature of the issue. Using our customer and tech support services, we are there for you every time you need us, not a couple of days after that.
24/7 Customer Support in VPS Web Hosting
If you rent a Virtual Private Server from our company, you can get in touch with us 24/7 for any server-related issue or forvarious issues and questions regarding the pre-installed software your server comes with. In case you haven't acquired your virtual private server
plan yet, you'll be able to find out more about our services by giving us a call or through our live chat service. For more tech problems, you'll be able to send an e-mail or open a trouble ticket through your billing Control Panel and you will get support within less than an hour regardless of the time of the day, even on weekends and holidays. The actual response time usually doesn't extend past thirty minutes. In case you need assistance with third-party software, you are able to reap the benefits of the Managed Services upgrade that you can add to each and every VPS plan and our admins will assist you with any set up or troubleshooting issue you may have experienced.
24/7 Customer Support in Dedicated Servers Hosting
With a 1 hour maximum response time warranty, you will take advantage of timely support when you acquire a dedicated server
from our company. Our customer and technical support crews are online 24/7/365, so if you open a support ticket via your billing account or you send an e-mail message about any kind of problem with your server or the pre-installed software on it at any time of the day, you'll have a response within 1 hour, even during holidays. Our ticketing system is the better option when the issue involved needs more time to be solved or in case it has to be sent to our administrators, because it is much easier to track the communication sent on both sides. For basic, sales and billing issues/inquiries, you can call us or talk to a live representative using our chat service. In case you include the Managed Services upgrade to the server plan, our admins will also help you with third-party software set up as well as troubleshooting and similarly to the regular support, this service is available 24/7 too.